Microsoft Teams is a popular collaboration platform that offers many features for organizations of all sizes to streamline their communication and teamwork. One of the most recent additions to the platform is Microsoft Teams Phone, which provides a cloud-based phone system within Teams. In this article, we will explore what Microsoft Teams Phone is, its features, and its benefits.
What is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based phone system that integrates with Microsoft Teams. It allows organizations to make and receive calls using their existing phone numbers or new phone numbers directly within Teams. The feature is particularly useful for remote or hybrid work environments, as it allows employees to make and receive calls from anywhere, using their laptop or mobile device.
Teams Phone offers a range of traditional phone system features, such as call forwarding, call transfer, voicemail, and call queues. It also offers advanced features, such as auto-attendants and interactive voice response (IVR) systems, which can help businesses to manage high volumes of incoming calls more efficiently.
What are the features of Microsoft Teams Phone?
Microsoft Teams Phone offers a range of features to help businesses communicate more effectively. Some of these features include:
Direct Routing: Teams Phone offers Direct Routing, which allows organizations to use their existing phone numbers with Teams. This means that businesses can keep their existing phone numbers and use them for inbound and outbound calls within Teams.
Call Control: Teams Phone provides call control features such as call forwarding, call transfer, and call park, which allow employees to manage calls more efficiently.
Voicemail: Teams Phone offers voicemail features, including voicemail transcription, which transcribes voicemail messages into text and sends them to users’ email accounts.
Call Queues: Teams Phone allows organizations to set up call queues, which can help to manage high volumes of incoming calls more efficiently. Call queues can be customized with specific greetings, hold music, and wait times.
Auto-Attendant: Teams Phone offers an auto-attendant feature, which can help businesses to manage incoming calls more efficiently. The auto-attendant can be customized with specific greetings, menu options, and call routing rules.
What are the benefits of Microsoft Teams Phone?
There are several benefits of using Microsoft Teams Phone. These include:
Cost savings: Teams Phone is a cloud-based phone system, which means that businesses can avoid the costs associated with on-premise phone systems, such as hardware and maintenance costs.
Improved collaboration: Teams Phone allows employees to make and receive calls directly within Teams, which can improve collaboration and streamline communication.
Increased mobility: Teams Phone allows employees to make and receive calls from anywhere, using their laptop or mobile device. This can increase mobility and flexibility for remote or hybrid work environments.
Customization: Teams Phone offers a range of customization options, such as auto-attendants and call queues, which can help businesses to tailor their phone system to their specific needs.
Microsoft Teams Phone is a cloud-based phone system that provides a range of features to help businesses communicate more effectively. It offers cost savings, improved collaboration, increased mobility, and customization options. Teams Phone is an excellent addition to the Microsoft Teams platform, and it can help businesses to streamline their communication and teamwork.
Call Managed IT support in Toronto to get started with Microsoft Teams Phone
Excited at the prospect of simplifying your workflow and communication? Speak to a NUMENTIS representative today and find out how we can help you migrate your legacy phone system to Microsoft Teams Phone. Our dedicated IT Support Team in Toronto provides complete implementation, user training, and support to ensure seamless communication and collaboration.